Refund policy
We take pride in every piece we make, and stand behind our quality and craftsmanship 100% with our lifetime warranty. If your new BRAVE creation has a flaw, or if you are unhappy with the quality and craftsmanship, we will do whatever we can to make it right – or we will refund your purchase.
That said, every one of our leather bags and belts are custom made to order. Because of this, we encourage careful consideration of sizing of belts using our simple instructions. Your belt will be made with care and attention, please be sure to place your order in the same spirit.
Our approach is to work together to get it right the first time. If you are unsure about your leather and color choice, we offer leather samples to help you decide. If you have sizing questions or any other pre-purchase concern, reach out to info@braveleather.com — we are very, very happy to help.
We DO take returns:
- on any piece with a defect in materials or craftsmanship
We DO NOT take returns on:
- belts ordered in the wrong size. We can alter or exchange for the same item in a different size (however, the customer will be responsible for the cost of shipping the return to us - we do not provide shipping labels)
- multiple versions of the same item ordered in different colors and/or sizes
- personalized (embossed) items and other custom requests
- gift cards or leather care kits
Our policies are built around one simple idea: Your BRAVE product is the opposite of fast fashion. It is a work of leather mastercraft made to last a lifetime, so you want it to be perfect. And so do we.
If you wish to request a return, you may use info@braveleather.com as your contact. Please insure returns are unworn, with the tags attached, and in the original packaging. Returns must be requested within 15 days of the delivery of your order.